Customer Service Coordinator – First Shift (On‑Site)

About the role

As a CBRE Customer Service Coordinator, you will support our facility operations by responding to inquiries, resolving issues, and ensuring a positive service experience for our clients and internal partners. This role plays a key part in maintaining service excellence within our call center environment.

Responsibilities

• Answer incoming service requests via phone, chat, email, and online submissions from all business units regarding facility-related issues.
• Generate and dispatch work orders to vendors and internal teams; provide updates as required.
• Schedule conference rooms and coordinate audio/visual equipment needs.
• Respond to customer inquiries and concerns, providing follow-up to ensure satisfaction.
• Update the Computerized Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate service information.
• Contact customers when additional information is needed and communicate process updates throughout the work-order lifecycle.
• Run, review, and distribute customer service reports as necessary.
• Assist in training new hires and temporary employees on CMMS, customer service tools, and call center procedures.
• Provide informal technical guidance to coworkers as needed.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED required.
• Minimum two years of related experience; call center experience preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos; able to write routine reports and communications.
• Strong customer service and problem-solving abilities with the capacity to respond professionally to inquiries and complaints.
• Basic financial reasoning, including calculating simple figures such as percentages.
• Intermediate proficiency with Microsoft Office Suite; ability to type 45–50 WPM.
• Ability to understand and follow general instructions and apply basic analytical skills.