Customer Service Coordinator - Customs

About the role

The Customer Service Import Customs Coordinator will be responsible for all duties associated with US Customs, including monitoring the submission of the customs manifest for errors, assisting with amendments, processing holds or exam requests, handling General Order (G.O) requests, and serving as the focal point for any US Customs-related issues.

Responsibilities

• Run daily reports to identify customs holds and/or rejections and handle accordingly.
• Run daily reports to identify cargo slated for General Order and handle accordingly.
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly.
• Daily monitor CMS205 (Orphans) and resolve accordingly.
• Weekly monitor the invoice portal to ensure all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests, handling each within stated SLA.
• Keep a running tab of all export vessels’ sail dates to ensure the export manifest is submitted to US Customs within their guidelines.
• Handle incoming calls both internally and externally.

Requirements

• High School Diploma or General Education Degree (GED).
• Two to four years of related experience and/or equivalent combination of education and experience.