Customer Service Coordinator - (Bilingual French - English)

About the role

As a Customer Service Coordinator at CBRE, you'll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you'll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience. This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational excellence.

Responsibilities

• Answer incoming service requests via phone, chat, email, and online requests
• Respond to customer inquiries and concerns
• Escalate issues as necessary
• Generate and follow up on service request work orders for completion
• Schedule meetings and coordinate logistics as needed
• Update company systems, customer service databases, and spreadsheets
• Contact customers for updated information as necessary
• Run and distribute various ad hoc reports for review
• Lead by example and model behaviors consistent with CBRE RISE values
• Guide team through the application of basic knowledge
• Suggest improvements to existing processes and solutions to improve team efficiency
• Evaluate and select solutions from established options
• Deliver own output by following defined procedures and processes under close supervision

Requirements

• High School Diploma or GED with up to 2 years of job-related experience
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Strong organizational skills with an inquisitive mindset
• Basic math skills, including ability to calculate simple figures such as percentages, discounts, and markups
• Must be French bilingual
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid holidays
• Vacation
• Disability insurance

Pay

The minimum salary for the Customer Service Coordinator position is $35,360 annually (or $17.00 per hour) and the maximum salary is $37,440 annually (or $18.00 per hour). The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

About CBRE

CBRE Group, Inc. (NYSE:CBRE) is a Fortune 500 and S&P 500 company headquartered in Dallas and the world's largest commercial real estate services and investment firm based on 2024 revenue. The company has more than 140,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). When you join CBRE, you become part of a global leader that helps businesses and people thrive, with a collaborative culture built on shared values of respect, integrity, service, and excellence.