Customer Service Coordinator B

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsibilities

• Receiving and processing all customer calls and inquiries.
• Handling all appointment verification and customer authorization phone calls.
• Responsible for performing many of the clerical duties.
• Addressing customer concerns and handling follow‑up.

Qualifications

• 2+ years customer service or related experience.

Skills

• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• Excellent follow‑up skills.
• A professional telephone manner.
• Experience with basic PC software programs including MS Office, Excel, Word, or related programs.

Pay

• Weekly pay every Thursday.
• Monthly Incentive Bonus.

Schedule

1st Shift: 7:00AM - 3:00PM, Monday - Friday.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization: United States (Required). Must be 18 years of age. This position does not qualify for visa sponsorship.