Customer Service Coordinator

About the role

The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items, but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Responsibilities

• Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
• Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
• Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
• Answer customer questions regarding billings, delivery, ship dates, etc.
• Relay general technical information to customers
• Generate purchase orders for parts and outside services as needed
• Maintain accurate, complete and up-to-date department files and records
• Enter data accurately and on a timely basis
• Prepare customer paperwork for shipments
• Prepare and coordinate daily driver pickup/delivery schedule
• Assist in shipping/receiving, as required
• Protect company assets, information and interests
• Actively support the company mission, goals, programs and policies
• Comply with all company policies and procedures
• Other duties as assigned

Requirements

• Minimum of a High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Skills

• Excellent verbal and written skills
• Must be able to work with others
• Must be able to multitask

Benefits

• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and more
• Flexibility
• Training and development to accelerate learning and career advancement
• A values-based culture where people care about each other and the work they do together
• Work that matters