Customer Service Coordinator

About the role

The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items - but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Responsibilities

• Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
• Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
• Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
• Answer customer questions regarding billings, delivery, ship dates, etc.
• Relay general technical information to customers
• Generate purchase orders for parts and outside services as needed
• Maintain accurate, complete and up-to-date department files and records
• Enter data accurately and on a timely basis
• Prepare customer paperwork for shipments
• Prepare and coordinate daily driver pickup/delivery schedule
• Assist in shipping/receiving, as required
• Protect company assets, information and interests
• Actively support the company mission, goals, programs and policies
• Comply with all company policies and procedures
• Other duties as assigned

Requirements

Minimum of a High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Skills

• Excellent verbal and written skills
• Ability to work with others
• Ability to multitask

Benefits

• Paid time off
• Health insurance
• Tuition reimbursement
• Retirement plan
• Stock purchase plan
• Flexibility
• Training and development for career advancement
• Values‑based culture where people care about each other and the work they do
• Work that matters