Customer Service Coordinator

About the role

We recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success.

Responsibilities

• Schedule & confirm customer repair service calls
• Coordinate & communicate with repair technician
• Work independently to resolve customer service issues
• Adhere to proper Warranty and protection guidelines
• Serve as liaison between customers and the repair technician
• Complete reports and other tasks/assignments as required
• Perform additional functions that may be assigned at the discretion of management

Requirements

• Excellent listening skills
• Ability to work independently and with a team
• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Work Environment

Raymour & Flanigan proudly supports a drug and smoke free work environment. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.