Customer Service Coordinator

About the Role

As a Customer Service Coordinator at Penske, you will focus on working with customers to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
• Ensure all Penske Rental units are maintained and prepared for customers.
• Assure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks as assigned by supervisor.

Requirements

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelor’s Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• Must perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies, including correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practices.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, and work at the specified location.
• Must complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history), and drug screening.

Physical Requirements

• Frequent movement, standing, walking, climbing, bending, and sitting for extended periods throughout the scheduled working period.
• Routine and daily use of hands to grasp, reach, touch, handle, or operate required tools or controls.
• Ability to work safely at heights using applicable ladders and elevated working platforms.
• Ability to safely work in all weather conditions.
• Must be able to see and hear to safely navigate the work environment, given frequent movement of large trucks through the workplace.
• Regularly lift and/or move up to 50 lbs/23 kg and occasionally lift and/or move up to 100 lbs/45 kg.

Schedule

Monday–Friday, 7:00 AM–3:30 PM.

About the Company

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider delivering essential and innovative transportation, logistics, and technology services. Headquartered in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.

Primary Location: US-OK-Oklahoma City, 5600 SW 5th St.