Customer Service Coordinator

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution, and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1,300 employees.

Responsibilities

• Provides customer services including forwarding, delivery details, processing orders, handling complaints, or general assignment as defined by the department or branch.
• Acts as assistant to the sales staff in some offices and/or branches.
• Responds to customer inquiries or requests through direct contact via telephone, email, and in-person visits.
• Communicates with internal and/or external sources to secure information.
• Provides business support including bookings, board tracking, and maintaining work profiles and rates.
• Makes bookings with carriers and advises flight information to clients.
• Updates and maintains work profiles and rates per management’s updated information.
• Handles other job assignments as determined by the direct supervisor.

Requirements

• Minimum 2-year experience in a Customer Service role.
• Minimum 2-year experience in a freight forwarding or similar industry.
• Strong teamwork skills and inclination.
• Good communication skills – listening, providing, and receiving feedback.
• Process improvement abilities.
• Patience – ability to deal with complex processes that may involve multiple levels of approval.
• High school diploma or equivalency certificate, or significant or relevant working experience. Some college desirable.
• Strong quantitative and analytical skills.
• Strong computer skills – Outlook, PowerPoint, Word, and Excel.
• Bilingual English / Japanese – fluent. Must be able to read, write, and speak both languages.
• This position is onsite; candidate must be able to report to the office daily.

Schedule

Work Schedule is Monday - Friday, 9am - 6pm. Must be flexible to meet business demands.

Pay

Hourly Pay Range: $20.00 - $24.00/hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience, training, operational and business needs, and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Benefits

• Medical, Dental, and Vision benefits beginning the 1st of the month after 30 days.
• 401k with a company match.
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability.
• Auto and Home policies, Commuter Benefits, and more.
• Generous Vacation and Sick time.