Customer Service Coordinator

Key Responsibilities

• Conduct confirmation calls to verify order details, delivery dates, and customer availability
• Perform follow-up customer service calls to ensure satisfaction and address any concerns
• Serve as the dedicated phone line for all returns and service inquiries
• Aid in scheduling and coordination of appliance installations with customers and Installation Manager
• Aid in managing appointment calendars to optimize efficiency and customer convenience
• Communicate any scheduling changes or updates to relevant parties
• Assist in processing Return Merchandise Authorizations (RMAs) in accordance with company policies
• Handle service call requests, documenting issues and coordinating with service technicians
• Aid the Returns and Service Processor with tracking and follow up on open service requests and returns to ensure timely resolution

Requirements

• Strong communication skills with a professional phone manner
• Excellent organizational abilities and attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Problem-solving mindset with a commitment to customer satisfaction
• Proficiency with computer systems and scheduling software
• Previous customer service experience preferred