Customer Service Coordinator

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for a Customer Service Coordinator. The primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Responsibilities

• Receive and confirm receipt of homeowner requests
• Make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicate effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certify warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develop and maintain good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits