Customer Service Coordinator

About the role

Excellent opportunity for a sharp, customer-focused professional looking to build a career in IT support, operations, or service coordination. This role is ideal for someone with strong customer service, call center, administrative, or helpdesk experience who enjoys helping people and solving problems.

Responsibilities

• Serve as the first point of contact for employee IT support requests via phone, email, and ticketing systems.
• Create, track, and coordinate support tickets to ensure timely resolution.
• Communicate updates to users and provide outstanding customer service throughout the support process.
• Partner with technical teams to prioritize and escalate issues as needed.
• Maintain accurate documentation and assist with reporting and process improvements.

Requirements

• 1–2+ years of customer service, call center, administrative support, or helpdesk experience.
• Excellent communication, organization, and multitasking skills.
• Strong attention to detail and a positive, professional attitude.
• Comfortable using Microsoft Office/Microsoft 365.
• Experience with ticketing systems (ServiceNow, Jira, Track-It!, etc.) is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation preferred.

Skills

• Customer service skills.
• Call center experience.
• Administrative support skills.
• Helpdesk experience.
• Microsoft Office/Microsoft 365 proficiency.
• Ticketing system experience (ServiceNow, Jira, Track-It!, etc.).

Benefits

• Paid time off.
• Health insurance options.
• Flexible work schedule.

Pay

$42,000–$48,000

Schedule

Full-time