Customer Service Coordinator

About the role

We are seeking a dynamic Customer Service Coordinator to serve as the primary point of contact for our customers, ensuring seamless execution of service requests and field service activities. In this role, you will intake, log, and manage customer inquiries with precision, delivering service estimates and job quotations promptly. You will track ongoing work orders and keep customers informed through updates via our portal or direct communication channels.

Responsibilities

• Coordinate field service activities and act as the primary point of contact for customers.
• Intake, log, and manage customer service inquiries accurately.
• Deliver timely service estimates and job quotations.
• Track ongoing work orders and update customers through the portal or direct communication.
• Utilize Microsoft CRM and ERP platforms to manage customer data and service workflows.
• Generate and maintain reports while multitasking in a fast-paced environment.

Qualifications

• Proficiency in ERP and CRM systems, specifically Navision.
• 1+ years of experience in administrative, clerical, or customer support roles.
• Strong knowledge of Microsoft Office Suite.
• Experience with order processing and scheduling projects.
• Excellent customer service skills.
• Experience in construction, Microsoft Dynamics, and project coordination.
• Ability to handle purchase orders, invoicing, and data entry.
• Strong administrative support and client services skills.
• Personality that aligns with company values of honesty, loyalty, and investing in people.

Work Environment

Founded in 1998, our company is built on the principles of innovation, quality, and service. We manufacture grocery store security systems and theft-proof products like locking wheel carts and automatic cart pushers. Recently acquired by a private equity firm, we are in full growth mode, having moved to a larger building. The ideal candidate will be flexible to change and embrace growth opportunities. Our company culture emphasizes internal growth, honesty, and loyalty, with a history of promoting from within. The department provides growth potential, starting from a customer service role with opportunities to advance to lead, supervisor, and manager positions.

Schedule

The work schedule is four days onsite and one day working from home on Friday. Training will be conducted in-office for a minimum of two weeks, with hours from 8 AM to 5 PM. This long-term contract role offers potential for direct hire based on performance and business needs.

Pay

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (P