Customer Service Coordinator

Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers’ property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.

About the role

The Customer Service Coordinator (CSC) at AMAROK owns customer cases end-to-end, diagnosing issues, identifying patterns, and driving clear, timely resolutions. This role handles inbound and outbound calls while managing cases, requires strong multitasking, organization, and the ability to deliver great service across multiple channels. Our CSCs investigate problems, troubleshoot system behaviors, spot trends across accounts, and play a direct role in customer retention. This is a fully remote position.

Employees must maintain a reliable high-speed internet connection and a dedicated, professional workspace that supports productive work and participation in video meetings, phone calls, and other business communications during scheduled working hours. Occasional travel to our headquarters office in Columbia, SC may be expected, not to exceed more than once a quarter.

Schedule

9:00am - 6:00pm PDT

Responsibilities

• Own and resolve customer issues from initial contact through full resolution – via phone interactions and email case management
• Diagnose system, connectivity, and equipment-related challenges
• Triage service needs and coordinate with field technicians
• Identify recurring issues and flag trends that impact customer experience
• Communicate clearly with customers and internal teams to drive outcomes
• Balance multiple priorities in a fast-paced, high-accountability environment

Requirements

• 2+ years in a customer-facing role with problem-solving or technical exposure
• Strong troubleshooting mindset—you enjoy identifying root causes, not just symptoms
• Ability to learn systems quickly and navigate multiple tools at once
• Clear, confident communication (especially when explaining complex issues simply)
• High ownership mentality

Qualifications

• Experience in technical support, service coordination, or operations
• Ability to recognize patterns and proactively solve recurring issues
• Comfortable working in a fast-paced environment with shifting priorities

Benefits

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

Pay

Hourly Compensation Range: $25 per hour. Compensation is determined based on competitive market data, experience, skillset, and geographical location.