Customer Service Coordinator

Job Summary

AMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes. As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers. Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. This is a Monday-Friday position working 9am - 6 pm shift.

Key Responsibilities

• Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
• Process a high volume of inbound email requests.
• Maintain service agreement updates, alarm-handling protocols, and relevant reporting.
• Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
• Triage service needs and create work orders for AMAROK’s Technicians.
• Manage service ETA requests.
• Prepare and present reporting, system utilization, and special projects to assigned accounts when requested.

Requirements

• At least two years related experience – tech support/troubleshooting experience is a plus.
• Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
• Great active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.
• Ability to communicate clearly, both written and verbal.
• Ability to answer a high volume of calls and emails daily.
• Outstanding analytical and problem-solving skills.
• TEAM ORIENTED!!

Benefits

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

Pay

Hourly Compensation Range: $21/per hour. Compensation is determined based on competitive market data, experience, skillset and geographical location.

Schedule

This is a Monday-Friday position working 9am - 6 pm shift.