Customer Service Coordinator - Afternoons/Evenings 12PM to 9PM
About the role
This is an afternoon-to-evening customer service desk: 1:00 PM to 9:00 PM, or 12:00 PM to 8:00 PM if that suits your schedule better, on-site in our Wayne, New Jersey office, on a set weekly schedule you commit to. The shift always runs into the evening — that is when our customers need the most help.
The Desk Actually Is
We are a corporate travel management company. The customers you will look after are business travellers whose plans are changing right now — a cancelled flight, a hotel that lost the booking, a car that never showed. You take the call, calm the situation, chase the airline or hotel for an answer, log everything accurately in our systems, and keep a shared inbox from piling up. Catching a wrong confirmation number before it becomes an expensive problem is the whole job in one sentence.
You will do well here if you
- Have handled real customers face-to-face or on the phone — retail, food service, a front desk, a call centre, a pharmacy counter, a bank window
- Stay calm and organised when several things are urgent at once
- Work quickly without letting details slip
- Pick up new software by clicking around rather than waiting to be shown
- Can commit to the same days and hours every week
What We Do Not Require
- No travel industry experience — we teach the systems
- No degree requirement
- Customer service experience of any kind counts for more here than a title
Compensation And Schedule
- $16.00 to $18.00 per hour
- Part-time, fixed weekly schedule
- Afternoon/evening shift — 1:00 PM to 9:00 PM or 12:00 PM to 8:00 PM — on-site in Wayne, New Jersey
About ABT US
Corporate travel management company in Wayne, NJ, looking after business travellers across the country. Small team, no layers — you report directly into our operations group.
Applicants must be legally authorised to work in the United States. We do not provide visa sponsorship for this role.