Customer Service Coordinator - Part time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across our global Home Offices, Distribution Centers, and Retail Stores—including TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx.

About the Role

This position is responsible for promoting an excellent customer experience while overseeing a front‑of‑store team of Associates.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs.
• Lead by example by engaging and interacting with all customers and maintaining a clean, organized store.
• Role‑model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive outcome.
• Ensure Associates execute tasks and activities according to the store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink‑reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• At least 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement; 401(k) associate contributions; child‑care & cell‑phone discounts; pet & legal insurance; credit union; referral bonuses.
• 401(k) match for eligible employees.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA).
• Life insurance.
• Short‑ and long‑term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

All benefits are provided in accordance with the applicable plan or program and may change from time to time. Contact your TJX representative for more information.