Customer Service Consultant - Fraud & Claims Rep (contract)

Responsibilities

• Servicing Inbound and Outbound call assistance with Retail Fraud Phone line.
• Investigate potentially fraudulent activity while supporting team performance and cross-functional operational tasks.
• Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
• Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
• Identify and submit customer complaints when applicable.
• Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.

Requirements

• Experience in customer service, financial services, fraud, or investigations.
• Equivalent experience may include a combination of work experience, training, military service, or education.
• Bilingual Spanish speaking and writing.

Preferred Qualifications

• Experience with cash vault operations and high-volume cash handling.
• Fraud and claims operations experience.
• Contact center or phone-based customer service experience.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Ability to work independently with limited supervision.
• Strong initiative, problem-solving, and decision-making skills.
• Ability to navigate multiple systems and applications and use search tools to locate information.
• Retail Services and/or PLLC experience.

Benefits

• Health Insurance
• Life insurance
• 401K
• Voluntary Benefits

Pay

Details about pay are not specified.

Schedule

The work schedule is Onsite Monday–Friday, Central Time; two positions from 8:00 a.m.–5:00 p.m. and three positions from 9:00 a.m.–6:00 p.m.