Customer Service Consultant

About the role

The Purchasing position plays a crucial role in ensuring the accuracy and security of supplier data in Indiana University's procurement system, BUY.IU. This role serves as the initial point of contact between suppliers and IU departments, focusing on providing a positive experience for both parties.

Responsibilities

• Provides concierge payment service to service providers, including high-profile individuals.
• Manages complex domestic and international tax, banking, foreign currency, and payment issues.
• Ensures timely and successful payment according to customer needs.
• Identifies and implements solutions to improve processes and operational efficiency.
• Maintains high-level business relationships with various stakeholders.
• Resolves escalated concerns and determines appropriate process and procedure changes.
• Ensures compliance with department processes, university policies, and state/federal regulations.

Qualifications

• Required: Bachelor's degree in related field.
• Prior experience in a related field is preferred.
• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Demonstrated customer service skills.
• Able to build strong customer relationships.
• Strong verbal communication and listening skills.
• Demonstrated problem-solving skills.
• Effective interpersonal skills.
• Demonstrated conflict management skills.
• Demonstrated time management and priority setting skills.

Skills

• Proficient with the Microsoft Office suite.
• Experience with CRM (e.g., Salesforce).
• Experience with Data analytics (e.g., Excel; Power Query).
• Knowledge of vendor networks (e.g., Jaggaer, Paymentworks).
• Ability to communicate and operate a computer and other standard office productivity equipment.

Benefits

This role is eligible for a hybrid schedule, offering a mix between remote and in-person work. Full-time staff employees at Indiana University are eligible for a comprehensive range of benefits, including:

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Pay

$48,000 - $50,000 annually (depending upon qualifications)

Schedule

Hybrid schedule (mix between remote and in-person work)