Customer Service Consultant

At Corebridge Financial, we believe action is everything. Every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives—for today and tomorrow. We help people plan and take action to protect the future they envision and respond to life’s most difficult moments through our broad portfolio of life insurance, retirement, and institutional products. Our solutions are delivered through a client-centered service model, deep distribution relationships, and an outstanding team of hardworking, passionate employees.

About The Role

Our Customer Service Consultants are at the heart of our mission, dedicated to serving our clients with a personalized and caring experience. This role is ideal for those looking to make a real impact and build a career in financial services. You will be the first point of contact for customers, handling inquiries related to case status, data changes, required forms, and documenting all interactions. You will perform financial and non-financial transactions using multiple computer systems and provide compassionate, accurate, and efficient service to a high volume of incoming calls.

Responsibilities

• Successfully complete a comprehensive paid training course to prepare for assisting customers.
• Work shifts between 7:00 AM – 8:00 PM, Monday – Friday (shift assigned based on business need).
• Provide an outstanding customer service experience while generating energy and passion around Corebridge Financial products.
• Quickly and effectively problem-solve to deliver impactful solutions for customers.
• Convey policy information and company procedures clearly and accurately.
• Manage and troubleshoot complex customer service issues involving cross-functional partners using advanced technical skills.

Requirements

• High School Diploma or GED from an accredited institution (some college preferred).
• Action-oriented professionals with high energy, personable demeanor, and a genuine desire to help customers.
• Proven customer service or call center experience preferred.
• Strong interpersonal and communication skills for interacting with internal and external customers.
• Advanced computer knowledge, proficiency with MS Office, and strong professional typing skills.
• Ability to manage multiple tasks in a fast-paced call center environment while meeting key performance indicators.

Pay

The actual compensation offered will depend on factors such as geographic location, skills, experience, and other qualifications. The position is also eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Benefits

• Health and Wellness: Medical, dental, and vision insurance plans, mental health support, and wellness initiatives.
• Retirement Savings: Competitive 401(k) Plan with a dollar-for-dollar Company match of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (vests immediately).
• Employee Assistance Program: Confidential counseling services and resources.
• Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Up to 16 volunteer hours annually to support community activities.
• Paid Time Off: Eligible employees start with at least 24 Paid Time Off (PTO) days.

Schedule

Shifts are between 7:00 AM – 8:00 PM, Monday – Friday, assigned based on business need.

This position is based in Corebridge Financial’s Houston, TX or Amarillo, TX office and follows a hybrid working policy, combining in-office and remote work.