Customer Service/Client Relations

About the Company

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Responsibilities

• Answering phones
• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understanding customer needs and requirements
• Accounts receivable
• Handling high-volume phone calls and emails
• Strong problem-solving abilities and phone presence

Requirements

• Bachelor’s degree preferred
• High-quality verbal and written communication
• Strong math abilities
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, databases, and word processing software, such as Microsoft Word, Excel, and PowerPoint
• Excellent time management, organizational skills, and ability to work independently

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs

Pay

$22 to $24 an hour - Depending on experience