Customer Service Clerk Part Time w/ Benefits

Job Summary

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties And Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly, efficiently and professionally.
• Provides the following representative services:
• Provides layaway services.
• Explains layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy.
• Takes and places customer special orders, as required.
• Computes cost and takes required deposit.
• Places orders promptly and follows up regularly with applicable Buyer/Vendor.
• Advises customer of delivery and updates status of order, as necessary.
• Maintains track of rain checks issued to customers.
• Monitors status of orders and delivery.
• Arranges for pickup/delivery of merchandise.
• Adjusts selling price and computes necessary accounting documentation.
• Assists customers in opening NEXCARD accounts.
• Provides applications and basic program information.
• Assists customers with questions regarding their accounts, such as available balances, credit limits, etc.
• Accepts NEXCARD payments.
• Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
• Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
• Assists in training new associates in store programs and policies, as assigned.

General Experience

1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.