Customer Service Clerk III

About the role

Customer Service Clerk III supporting Production Control on first shift. The position involves receiving and confirming customer orders, negotiating alternate ship dates and quantities, entering manual orders, and managing customer setup information in the MRP system and shared documents. You will monitor back-order reports, review stock levels, and work with Customer Service to reduce back orders and expedite costs. The role requires reviewing ship timing and freight methods, collaborating with SVW and third-party warehouses, assessing stock levels, expediting orders with management, and adding fees for special ship requests. You will coordinate replacement parts and QA recalls with customers, internal QA, and shipping; follow up on PPAP approvals with customers and internal QA to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping; and set up Customer/SEWS cross-reference product lists. Daily collaboration with Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping departments is required to meet SEWS group goals and targets. Cross-training in other Production Control areas to support peak periods and absences, and assisting Customer Service with invoicing, data entry (holding, expedite, debit, credits), logs, and spreadsheets are also expected.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400-year-old brand with a reputation for quality and reliability. With facilities throughout North America, SEWS has delivered innovative solutions to automakers for over 30 years and is a leading supplier of electrical distribution systems, components, and electronics. The Sumitomo Electric Group, founded in 1897, operates more than 350 subsidiaries worldwide across five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials, and is a Fortune Global 500 company.

Responsibilities

• Receive and confirm customer orders; negotiate alternate ship dates and quantities when required; enter manual orders as needed
• Manage and maintain customer setup information in MRP system and shared documents for assigned areas
• Monitor Back Order Report, help review stock levels, and work with Customer Service to reduce back orders and expedite costs
• Review ship timing and freight methods/expense; collaborate with SVW and Third-Party Warehouse
• Assess stock levels and expedite orders with Management; add fees for special ship requests
• Coordinate Replacement Parts/QA Recall with Customer, Internal QA, and Shipping
• Follow up on PPAP approvals with Customers and internal QA group to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping
• Set up Customer/SEWS Cross Reference Product List
• Work with Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping Departments daily to meet all goals and targets for SEWS groups
• Cross-train in other Production Control associates' areas in Customer Service to support during peak periods and absences
• Help Customer Service with Invoicing, data entry (Holding, Expedite, debit, credits), keep up with logs and spreadsheets
• Other duties as requested by Management

Requirements

• Excel and PowerPoint knowledge
• High School Diploma or GED along with 5–7 years clerical experience (required)
• Associate's Degree with 3–5 years experience in production control, material planning, and/or warehouse operations (preferred)
• Customer Service Experience / References

Benefits

• Medical, Dental, Vision
• Disability and Life insurance
• 401(k) with company match
• Tuition benefits
• Paid holidays and vacation

Schedule

First shift