Customer Service Clerk

About the role

R+L Carriers is seeking a Customer Service Representative to work at our Troy, NY Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Responsibilities

• Maintaining a positive relationship with customers
• Assisting customers and other R & L employees in tracking and monitoring freight movement
• Using customer retention techniques to ensure customers feel valued and listened to, resolve issues, and promote company goals
• Performing daily freight tracing with customers
• Assisting other terminals in freight‑related issues
• Performing other related duties as assigned

Requirements

• Strong communication/telephone skills
• Able to work in a fast‑paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge of Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM
• Preferred 2+ years of experience as a clerk or similar role in a fast‑paced environment
• Freight logistics experience

Benefits

• PTO may be used immediately upon hire
• Excellent benefits package includes access to employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at the exclusive employee resorts listed above

Pay

Hourly rate is $20.42 per hour.

Schedule

Full‑time, Monday – Friday, various shifts available.