Customer Service Clerk

About the role

A Day In The Life As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies.

• Operate electronic scanning cash registers, receive payment for customer purchases, honor discounts and coupons.
• Assist customers with Loyalty Program questions or sign-ups.
• Bag items and operate machines to sell money orders, lotto tickets, and transfer funds by wire.
• Process customer returns, sell gift cards and lotto tickets, and handle other transactions as needed.
• Maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas.
• Adhere to the uniform and grooming policy.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Ability to work independently as well as within a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Benefits

• Inclusive work culture built on belonging.
• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!).
• Vacation / Paid Time Off.

Pay

Competitive wages paid weekly.

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.