Customer Service Clerk 1 (G) (Part-Time)

Distinguishing Features of Work

As a Customer Service Clerk 1 at the Municipal Court, you'll be the welcoming face and voice for citizens seeking assistance with court services. In this role, you'll guide people through their inquiries, handle records with precision, and play a key part in ensuring smooth interactions for those navigating the court system. Every day brings an opportunity to make a difference by helping individuals find the information they need, whether over the phone or in person. This role is ideal for someone who thrives on providing excellent service, has a knack for clear and effective communication, and enjoys taking on a range of inquiries with patience and care.

Requirements of Work

• Knowledge of and ability to work with the four functions of mathematics
• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record information
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• May require ability to use a cordless telephone with headset for all telephone contacts
• May require ability to access records on microfilm
• Ability to understand and interpret instructions in written, oral, diagram or schedule form
• Ability to carry out detailed but uninvolved written or oral instructions
• Ability to sit for up to 30 minutes of each hour on a stool at a counter
• Ability to walk or stand up to 30 minutes of each hour
• May require ability to use a calculator with speed and accuracy
• May require ability to count money and make change
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver's license