Customer Service (Charleston, SC)

Location: Charleston, SC (onsite) – 6 month contract-to-hire

About the role

Our client is seeking a Customer Experience Specialist to provide exceptional support to customers through phone, email, and other communication channels. This individual will serve as a key point of contact, assisting customers with inquiries, order management, product documentation, and post-order support while delivering a high level of service in a fast-paced environment.

Responsibilities

• Provide customer support via phone, email, and other communication channels.
• Listen to customer needs and deliver timely, accurate, and professional solutions.
• Investigate customer inquiries and determine the appropriate course of action.
• Participate in ongoing training related to products, processes, and compliance requirements.
• Provide customers with product documentation, including manuals, technical data sheets, quality certificates, and related materials.
• Assist domestic and international customers with product selection while identifying cross-selling and upselling opportunities.
• Process customer orders, quotations, and order modifications accurately and within established service metrics.
• Manage post-order support, including returns, order issues, complaints, shipment delays, and replacement requests, ensuring timely resolution.
• Support export compliance requirements and ensure transactions meet applicable regulations.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• 0-5 years of customer service, customer support, inside sales support, or related experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with ERP, AS400, CRM, or other customer/order management systems is a plus.
• Strong problem-solving and decision-making skills.
• Ability to quickly learn technical or scientific product information.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a customer-first mindset and a strong attention to detail.

Preferred Experience

• Experience supporting manufacturing, industrial, laboratory, scientific, or technical products is a plus.
• Familiarity with international order processing or export documentation is beneficial.

Pay

$18.00 - $24.00/hour

Schedule

Monday-Friday | 8:00AM - 4:30PM

Benefits

• PTO
• Paid holidays
• BCBS medical plans
• Dental/vision plans
• 401(k)
• ESOP