Customer Service- Cashier

About the role

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane, creating a pleasant and friendly atmosphere, and treating customers and associates like family.

Responsibilities

• Process customer transactions accurately and efficiently.
• Greet, assist, and thank customers in a prompt, courteous, friendly, and business‑like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record items at correct prices in the correct departments.
• Utilize all techniques specified in training.
• Verify identification for beer and wine purchases where applicable.
• Follow company cash handling procedures and maintain acceptable over/short record.
• Participate in bagging orders and check register before customer leaves to ensure nothing is left behind.
• Notify customer service manager of problems, inquiries, complaints, incorrect prices, poorly marked merchandise, UPC code errors, change/coin needs, security or shrink issues, perishable overstock, or unusual situations.
• Participate actively in controlling shrink (checking bottom of carriages, accurate ringing, shoplifting awareness, associate theft, perishable overstock control).
• Keep sales and work area clean, orderly, and free of safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling, sanitation, and productivity are met.
• Return shopping carts and hand baskets to proper location.
• Assist in training new associates.
• Perform other duties as assigned by management.

Requirements

• Successful completion of e‑learnings and department training programs.
• Ability to read, write, speak, and understand English.
• Authorized to work within the United States.

Skills

• Passionate about people and committed to customer service excellence.
• Ability to work as a team member and interact positively with customers.
• High standard of integrity and reliability.

Pay

The hiring range for this position is $15.00 – $17.90 per hour.

Schedule

Ability to work a schedule based on the business needs of the store location.