Customer Service- Cashier

About the role

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere and treats each and every customer and associate like one of the family.

Responsibilities

• Efficiently process customer transactions
• Create a pleasant and friendly atmosphere
• Treat each customer and associate like family members
• Record all items at correct prices in their correct departments quickly and efficiently
• Utilize all techniques specified in training
• Verify identification for beer and wine purchases (where applicable)
• Follow company cash handling procedures and maintain acceptable over/short records
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind
• Notify customer service manager or assistant customer service manager of any problems, customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved
• Other duties as assigned by management

Qualifications

• Passionate about people and committed to customer service excellence
• Able to work as a team member and interact positively with customers
• Able to work a schedule based on the business needs of the store location
• Able to read, write, speak, and understand English
• Able to work with management and fellow associates to build a strong customer service team
• Able to participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control
• Able to keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management
• Able to ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved

Skills

• Excellent customer service skills
• Ability to work as a team member
• Positive interaction with customers
• High standard of integrity and reliability
• Ability to follow company policies and procedures
• Ability to work flexible hours
• Ability to read, write, speak, and understand English

Benefits

• Pay for this position starts at $15.00 - $20.60 / hour
• Successful completion of e-learnings and department training programs
• Able to work a schedule based on the business needs of the store location
• Able to read, write, speak, and understand English
• Able to work with management and fellow associates to build a strong customer service team

Pay

• Pay for this position starts at $15.00 - $20.60 / hour

Schedule

• Able to work a schedule based on the business needs of the store location