Customer Service- Cashier

About the role

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate with respect. The role requires a passion for people, a commitment to customer service excellence, and the ability to work as a team member while interacting positively with customers. Integrity, reliability, and the ability to read, write, speak, and understand English are essential. The schedule is based on the business needs of the store location.

Responsibilities

• Promote the company image by greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
• Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain an acceptable over/short record.
• Bag customers’ orders properly and check the register for product before the customer leaves to ensure nothing is left behind.
• Notify management of any customer inquiries, complaints, incorrect prices, poorly marked merchandise, UPC code errors, change needs, potential security problems, shrink issues, perishable overstock, or unusual situations.
• Actively participate in controlling shrink by checking the bottom of carriages, accurate ringing, shoplifting awareness, and perishable overstock control.
• Keep sales and work areas clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Perform other duties as assigned by management, including roles as a Service Clerk, Self-Checkout Assistant, or Head Cashier based on business needs.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Requirements

• Successful completion of e-learnings and department training programs.
• Ability to read, write, speak, and understand English.
• Authorized to work within the U.S.
• Commitment to the “Golden Rule” and teamwork to build a strong customer service environment.

Physical Demands

• Occasionally (1-33%): Carrying up to 50 lbs, stooping, kneeling, or crouching (Self-checkout Assistant must carry up to 20 lbs or more).
• Frequently (34-66%): Walking on tile or concrete floors, pushing up to 250 lbs, bending, balancing, and smelling.
• Continuously (67-100%): Standing on tile or concrete floors, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.

Safety Risk Factors

• Occasionally (1-33%): Loud noise, slippery or cluttered floor surfaces, contact with sharp objects, skin irritants, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Continuously (67-100%): Twisting of the back and neck, and cluttered floor space.

Machines, Tools, and Equipment Utilized

• Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive action involves continuous movement of the entire body. The working environment is indoors.

Pay

The hiring range for this position is $15.00 - $17.90 per hour. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.