Customer Service- Cashier

About the role

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere and treats each and every customer and associate like one of the family.

Responsibilities

• Provide the highest level of quality service to customers.
• Work as a team member and interact positively with customers.
• Possess a high standard of integrity and reliability.
• Complete e-learnings and department training programs.
• Read, write, speak, and understand English.
• Work a schedule based on the business needs of the store location.
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems, customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management.

Secondary Job Functions

• Schedule as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Physical Demands and Safety Risk Factors

• Sitting: 0%
• Carrying up to 50 lbs, stooping, kneeling, or crouching: 1-33%
• Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling: 34-66%
• Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing: 67-100%
• Hazardous equipment (mechanical moving parts) and toxic exposure: 0%
• Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions: 1-33%
• Twisting of the back and neck and cluttered floor space: 67-100%
• Machines, tools, and equipment utilized: Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
• Repetitive Action: Continuous movement of the entire body.

Working Conditions

The working environment is inside.

Hiring Range

In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.