Customer Service Call Center Specialist (On-Site San Antonio, TX)

About the role

We are seeking qualified contractors to fulfill the role of a Customer Service Center Associate who communicates with clients and assists with general program questions. This on-site opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.

Responsibilities

• Reviews and evaluates client information such as paystubs and other documentation to determine eligibility for monthly reimbursement
• Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
• Responds to incoming calls from clients and/or employers
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
• Identify and communicate process improvements
• Multi-tasking ability to prioritize work and work under time constraints
• Experience in critical thinking, and problem solving
• Ability to work with multiple personnel under minimal supervision
• Completes or exceeds daily goals – assist management with escalations
• Aid in training new agents
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED equivalent
• Minimum of 1 year experience in customer service and/or contact call center experience
• Minimum of 1 year experience with Microsoft Office
• Ability to manage workflows and prioritize tasks effectively
• Bilingual (Spanish) preferred
• Exceptional interpersonal skills for building professional relationships
• Experience in critical thinking and process improvement initiatives
• Strong attention to detail
• Must be comfortable handling confidential information and maintaining compliance with company policies
• Basic computer applications and data entry

Benefits

• Market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k

Pay

• Reasonable range of compensation: $21 – $27 per hour

Schedule / Operating Hours

Monday through Friday 8-hour shift per day between the hours of 7:00 AM to 4:00 PM CST