Call Center Customer Service Specialist

Job Title

Key Responsibilities

Qualifications

Compensation & Schedule

About the Role

The Call Center Customer Service Specialist (Switchboard Associate) position plays a crucial role in ensuring seamless communication and delivering exceptional customer service to callers and internal stakeholders.

• Answer and manage high-volume inbound and outbound calls in a professional and courteous manner.
• Route calls accurately to the appropriate departments and personnel.
• Respond promptly to customer inquiries via phone and email.
• Provide accurate information and resolve general customer questions.
• Maintain detailed and accurate call records as needed.
• Deliver exceptional customer service while maintaining professionalism and empathy.
• Collaborate with internal teams to ensure efficient communication and issue resolution.
• Prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Perform additional administrative and customer service duties as assigned.

Requirements

• Previous call center, switchboard, customer service, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Able to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient with Microsoft Office and email applications.
• Reliable, professional, and team-oriented with a positive attitude.

Benefits

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Pay

Pay: $20.00 per hour

Schedule

Schedule: Monday – Friday, 8:30 AM – 5:30 PM

Work Arrangement

Work Arrangement: Hybrid (2 days in the office, 3 days remote)