Call Center/Customer Service Specialist

About the role

For over 50 years, Modernistic has provided exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! The Plainwell, MI location is currently seeking full-time Call Center/Customer Service Specialists.

Responsibilities

• Provide outstanding customer service while answering high volume inbound calls
• Close and schedule jobs
• Manage pipelines and outbound lists (no cold calling)
• Provide detailed Salesforce documentation
• Follow Modernistic call flow
• Actively listen and address customer inquiries and concerns
• Maintain a thorough understanding of our products & services

Requirements

• 1+ year previous experience in customer service, sales or other customer focused fields
• Strong phone contact handling skills and active listening
• High volume call center experience preferred
• Customer Relationship Manager (CRM) experience preferred
• Salesforce experience is a plus
• Must have strong computer skills including MS Office and other standard applications
• Able to multi-task and prioritize in a fast-paced environment
• Positive attitude and a smile that can be heard through the phone
• Accurate, organized and detail oriented
• Excellent verbal and written communication skills
• Able to work some weekends

Pay

$17.00 per hour

Benefits

• Affordable Health Insurance for You and Your Family
• Dental & Vision Insurance
• Life Insurance
• Pet Insurance
• 401(K) with Company Match
• Paid Time Off & Paid Holidays
• On Demand Pay
• Employee Discount
• Employee Assistance Program (EAP)

Company Culture

We have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference.