Customer Service- Call Center for Medical Bil

Key Responsibilities

• Answer incoming calls related to billing questions, insurance, balance resolution, and general account inquiries.
• Process payments over the phone accurately and securely.
• Provide clear, professional communication to patients, guarantors, insurance representatives and internal team members.
• Gather, verify, and document client information with accuracy and attention to detail.
• Work independently to complete assigned tasks following established procedures and best practices.
• Perform additional duties as assigned to support the needs of the call center and organization.
• Make outbound calls to existing clients to provide billing updates, collect payments, and offer assistance with billing questions.

Qualifications & Requirements

• In‑house position: Reliable daily attendance is essential.
• Comfortable working in a professional office environment.
• Able to provide and communicate with team members, ensuring they understand what is being communicated and incorporate when working with our clients.
• Excellent phone etiquette and strong communication skills.
• Commitment to exceptional customer service and client-first mindset.
• Ability to work under pressure, manage deadlines, and maintain a positive attitude.
• Self‑motivated and able to work independently.
• Proficient in computer usage, including multitasking across multiple screens and using Microsoft applications.
• Prior medical billing experience is preferred but not required.
• Strong attention to detail with the ability to document information accurately and promptly.
• Willingness to take direction, learn new information, and apply it effectively when assisting clients.
• Bi-Lingual professionals urged to apply.