Customer Service – Booking Hotels | We Will Train You
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the role
Trainee will be responsible for assisting customers in booking hotels through various channels including phone, email, and live chat. The role involves handling customer inquiries, providing recommendations, and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Provide hotel recommendations based on customer needs and preferences
- Ensure customer satisfaction and resolve issues promptly
- Follow up with customers post-booking to ensure their satisfaction
Requirements
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work independently and manage multiple tasks
- Basic knowledge of hotel services and amenities
Qualifications
- High school diploma or equivalent
- Experience in customer service preferred
Skills
- Customer service skills
- Technical proficiency with hotel booking systems
Benefits
- Training program provided
- Flexible schedule
- Professional development opportunities
Pay
$15 - $20 per hour
Schedule
Part-time position available
Benefits
- Health insurance options
- Retirement savings plan