Customer Service- Bagger

About the role

The Service Clerk provides excellent customer service by efficiently and accurately bagging customer groceries. This individual creates a pleasant and friendly atmosphere and treats each and every customer and associate like one of the family.

Responsibilities

• Provide the highest level of quality service by interacting positively with customers and working as a team member.
• Read, write, speak, and understand English.
• Work a schedule based on the business needs of the store location.
• Notify customer service manager or assistant customer service manager of any problems, customer inquiries, complaints, or unusual situations.
• Participate actively in controlling shrink, shoplifting awareness, associate theft, and perishable overstock control.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Proactively provide incredible customer service by assisting customers with their grocery purchases.
• Maintain the appearance and safety of the parking lot, sidewalk, and lobby.
• Ensure customers have easy access to shopping carts.
• Keep shopping carts clean and dry, wiping them down in the snow or rain.

Requirements

• Passionate about people and committed to customer service excellence.
• Able to work as a team member and interact positively with customers.
• Able to work a flexible schedule based on the business needs of the store location.
• Able to read, write, speak, and understand English.
• Able to work in a variety of weather conditions.
• Able to lift up to 50 lbs and pull up to 250 lbs.
• Able to carry out repetitive actions and perform tasks standing and walking on various surfaces.

Qualifications

• Successful completion of e-learnings and department training programs.
• Authorized to work within the U.S.

Skills

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to follow procedures.

Benefits

Roche Bros. offers a competitive compensation package, including a hiring range of $15.00 - $17.90 per hour, and benefits such as health insurance, retirement plans, and paid time off.

Pay

At Roche Bros., the pay range for this position is $15.00 - $17.90 per hour.

Schedule

The Service Clerk works a flexible schedule based on the business needs of the store location.