Customer Service Manger

About the role

Coachable – Open to feedback and willing to grow.

Respectful – Treats customers and employees with professionalism and kindness.

Work Ethic – Dedicated to delivering excellence every day.

Willingness to Help – Ready to support the team and customers alike.

Reliable – Dependable and consistent in leadership and performance.

Responsibilities

• Lead, train, and support the customer service team to ensure excellent performance.
• Serve as the main point of contact for escalated customer issues and resolve them professionally.
• Oversee scheduling, data entry, and customer account management.
• Maintain customer service metrics, retention, and satisfaction.
• Assist with inside sales, upselling, and service recommendations when needed.
• Foster a positive, team-oriented work environment.
• Ensure communication with customers is clear, professional, and solution-focused.

Requirements

• Previous management or supervisory experience in customer service preferred.
• Strong leadership, coaching, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Proficiency in computer systems, data entry, and office tools.
• Reliable, punctual, and team-oriented.

Qualifications

• Competitive hourly pay (above industry average, based on experience).
• Two-week Vacation
• Opportunity to lead and grow with a respected company.
• Supportive, team-focused environment.
• Sick Days
• Eight paid holidays
• Retention bonus Opportunity

Pay & Schedule

• Monday - Friday 40 Hours

Benefits

• Comprehensive health insurance options including dental and vision insurance.

Benefits

• Retirement plan

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Franchisees Need People Like You

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.