Customer Service, Baggage Service Agent (Full-Time)

About the role

Piedmont Airlines is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager.

Responsibilities

• Track mishandled luggage and arrange for delivery
• Assist customers with special needs
• Work as a team to provide excellent customer service and meet corporate objectives
• Keep company goals and customer expectations in mind when completing daily tasks

Qualifications

• Successful completion of training course
• Ability to work all shifts, all days including nights, weekends, holidays
• Ability to work outside in all weather conditions
• Ability to lift 70 pounds
• Minimum 18 years of age
• Valid driver's license and clear driving record
• Pass 10-year Criminal History Records Check and drug screen
• Proof of high school or GED completion

Preferred qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work environment

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Pay

Starting Rate $15.25/Hourly

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

This response is AI-generated, for reference only.