Customer Service, Baggage Service Agent (Full-Time)

Essential Duties

• Track mishandled luggage and arrange for delivery
• Assist customers with special needs
• Work as a team to provide excellent customer service and meet corporate objectives
• Keep company goals and customer expectations in mind when completing daily tasks

Job Qualifications And Competencies

• Successful completion of training course
• Ability to work all shifts, all days including nights, weekends, holidays
• Ability to work outside in all weather conditions
• Ability to lift 70 pounds regularly
• Previous airline experience preferred
• Previous employment as a front-line customer service provider preferred
• Basic knowledge of computer applications and programs preferred

Preferred Qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Job Location

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department.

Employment Information

• The position reports to the General Manager
• Minimum 18 years of age
• Valid driver’s license and clear driving record required
• 10-year Criminal History Records Check required
• Drug screen required
• Proof of high school or GED completion required

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Pay

$16.25/Hourly

Schedule

All shifts including weekends, nights, holidays and/or irregular shifts