Customer Service

About the role

WAGO Corporation is seeking an enthusiastic and customer‑focused Customer Service Representative to join a dynamic team. Working under the direct supervision of the Customer and Order Services Manager, you will serve as the primary point of contact for valued clients, handling inquiries, resolving concerns, and processing order requests for innovative products and services. You will collaborate closely with internal teams to ensure a seamless workflow and deliver an exceptional customer experience.

Responsibilities

• Assist the Director of Customer Operations and the Customer Service Manager on various sales‑related tasks and projects.
• Provide customer service, sales, and technical product support to direct customers, distributors, WAGO Regional Sales and Zone Managers, and support Order Services & WAGO Canada.
• Educate customers about terminology, features, and benefits of products to improve product‑related sales and satisfaction.
• Receive and process price quotations, purchase orders, order changes, adjustments, and cancellations from customers and distributors.
• Use the SAP system to retrieve customer information, job status updates, stock and purchase order status, and pricing.
• Achieve and maintain rapport with customers, delivering the best possible service.
• Handle customer matters that require tact and resourcefulness.
• Coordinate with Product Managers, Warehouse, Accounting, Quality, Automation, Engineering, and Manufacturing departments to improve workflow, customer service, and ensure on‑time delivery.
• Understand and utilize the ISO Quality Manual as required.
• Work with the Quality Department to maintain sales‑related procedures.
• Ensure compliance with WAGO’s safety policy and OSHA regulations; all procedures must comply.
• Perform additional job‑related duties as assigned.

Requirements

• High school diploma.
• At least two years of experience in customer service or a related field.
• Proficient computer skills, including Microsoft Word, Excel, and Outlook.
• Strong oral and written communication skills with good organizational ability and attention to detail.
• Ability to interact politely and tactfully with customers via phone and e‑mail.
• Ability to meet established deadlines and manage time effectively.
• Flexible attitude; proven experience working independently or as part of a sales team.
• Experience with SAP systems implementation and/or processes (preferred).

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Company‑paid life insurance, AD&D, short‑term disability, and long‑term disability.
• Retirement 401(k) plan.