Customer Service Asst Manager Plum Market
Join the Plum Market Team – Where Passion Meets Opportunity! Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items while delivering an exceptional experience to our Customers. At Plum Market, our Team Members are at the heart of everything we do. We are passionate about high-quality food, beverages, and grocery essentials, helping our Customers lead a better lifestyle. Our priority is creating a welcoming environment that supports both our Customers and our Team Members. Our Retail Grocery Stores reflect the diverse communities we serve. From our dedicated Team Members and valued Customers to our local vendors and thoughtfully curated product selection, we take pride in fostering an inclusive and thriving culture. If you share our enthusiasm, we’d love for you to apply and discover how you can be part of our team!
About the role
The Customer Service Assistant Manager is responsible for modeling and driving the Front End mission of exceptional execution of Customer Service at both the Customer Relations Desk and the cashier pods. They report to the Customer Service Manager and support the Team Leader by ensuring all Plum Market service standards are met and Guest issues are resolved in a positive, respectful and timely manner. They will train, supervise, oversee and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.
Responsibilities
- Oversee and train all cash handling, check processing and POS policies and system procedures.
- Train, mentor and coach Team Members to succeed.
- Track, coach and provide discipline for cash discrepancies, and attendance issues.
- Prepare and administer discussion notes and written notices of discipline.
- Communicate effectively with Customers, Team Members and Store Leadership.
- Effectively resolve Customer