Customer Service Associate - Valparaiso

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collections payments.
• Makes policy changes.
• Aids with claims paperwork requested by claim's representatives.
• Provides proof of insurance documents requested by clients.

Requirements for Success

• High school diploma or GED equivalent.
• One year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks

• Paid vacation/sick leave.
• 401(k) with match.
• Full-time with a Monday - Friday schedule.
• Potential for a yearly bonus with a possible payout of up to 20% of the salary.
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on level of experience.
• Paid volunteer hours.