Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Responsibilities

• Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
• Support Floor Sales activities
• Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
• Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
• Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualifications

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA).
• Prior experience with jewelry is neither relevant nor required— we will teach you!
• Evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Excellent communication and interpersonal skills.
• Demonstrated attention to detail and accuracy.
• Comfortable with technology and comfortable learning new systems and processes.
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Genuine enjoyment in providing great service.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
• Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face.

Benefits

• Base Pay range for this role is $23 to $26 for Customer Service Associate and $24 to $29 for Senior Customer Service Associate, which applies to this specific role in this location only.
• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.
• While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate.
• Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase.
• Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.
• Beyond Pay: Base pay is just one component of our total rewards package. In addition, we include:
• Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Why Work for Shane Co?

• We are a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
• We offer competitive medical, dental, and vision coverage.
• We offer a competitive 401(k) plan with company match.
• We provide paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
• We offer protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
• We offer parental benefits including paid parental leave, fertility benefits, and child and adult care.
• We offer flexible spending accounts.
• We have employee affinity groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
• We offer training toward advancement, specifically in the area of management and leadership for all levels.
• We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.