Customer Service Associate, Retail
About the Company
FedEx Office is a leading provider of printing, shipping, and business services, dedicated to delivering exceptional customer experiences through innovative solutions and a commitment to quality. With a widespread network of retail locations, FedEx Office serves individuals and businesses by offering a comprehensive range of products and services designed to meet diverse needs. The company emphasizes a culture of continuous improvement, operational excellence, and a focus on customer satisfaction, making it a trusted partner for printing, signage, and logistics solutions across various industries.
About the Role
The Store Consultant position at FedEx Office is a customer-centric role responsible for delivering a positive shopping experience by understanding and addressing customer needs through consultative sales and service. The role involves managing day-to-day store operations, operating printing and shipping equipment, and providing expert guidance on FedEx Office products and services. The Store Consultant acts as a key point of contact for customers, assisting with print projects, signage, graphics, and shipping logistics while ensuring operational efficiency and adherence to company policies. This role requires a proactive approach to customer service, attention to detail, and the ability to work effectively in a fast-paced environment.
The Store Consultant will also contribute to team training, support store merchandising efforts, and help maintain a clean and safe retail space, all while supporting the company's goals of profitability and customer satisfaction.
Responsibilities
- Deliver outstanding customer service by understanding customer needs and providing tailored solutions
- Assist customers with print, signage, graphics, and shipping projects, including taking orders and providing product recommendations
- Operate and maintain printing, binding, and shipping equipment, ensuring quality output
- Prepare parcels for shipping, including packaging, weighing, and labeling
- Process financial transactions accurately using POS systems, handle cash, and manage receipts
- Maintain a clean, organized, and safe store environment
- Stock and replenish store supplies and merchandise, ensuring proper display of products and signage
- Support store team members through training and collaboration
- Adhere to all company policies, safety procedures, and legal requirements
- Assist with store merchandising and promotional activities
- Contribute to process improvements and operational efficiencies
Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience in retail, customer service, or related fields
- Excellent verbal and written communication skills
- Ability to operate retail equipment such as printers, binding machines, and shipping tools
- Strong organizational and multitasking skills
- Basic math skills for handling transactions and pricing
- Ability to stand for extended periods and lift up to 55 pounds
- Reliable attendance and punctuality
- Legal authorization to work in the designated location
Benefits
- Competitive salary and performance-based incentives
- Comprehensive health insurance plans including medical, dental, and vision
- Retirement savings plans with employer contributions
- Paid time off and holiday pay
- Employee discounts on FedEx Office products and services
- Opportunities for career development and advancement within the company
- Training programs to enhance skills and knowledge
- Supportive work environment focused on diversity and inclusion