Customer Service Associate Representative - Cigna Healthcare - Remote

About the role

The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed.

Responsibilities

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims.
• Provide clear, accurate, and timely responses to information requests.
• Document all calls in Chronolog by summarizing key points of each conversation.
• Returns messages from designated voicemail boxes.
• Read, interpret, and apply plan documents, new amendments, and updates for multiple clients.
• Meet with clients as needed to assist with questions about their health benefit plans.
• Support team members and cross-functional partners as requested.
• Log faxed claims and enter fax information into Chronolog.
• Return misdirected claims to the appropriate provider.
• Aid members with navigating the website.
• Maintain punctual and reliable attendance.
• Support claim information research and identification.
• Assist with provider record maintenance tasks.
• Index claims and correspondence batches.
• Complete responsibilities assigned for specific client groups.
• Aid in employee training and cross-training.
• Research and prepare refund documentation.

Qualifications

• High school diploma or GED required.
• Basic computer and customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software.
• Minimum typing speed of 45 wpm.
• Strong listening skills and attention to detail.
• Basic mathematical competency.
• High interpersonal skills and the ability to work collaboratively.
• Ability to organize and recall large amounts of detailed information.
• Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations.
• Professional attitude with the ability to project a positive image in all work environments.
• Commitment to privacy and confidentiality standards.
• Flexibility to work under pressure and meet deadlines.
• Strong problem-solving abilities with professionalism and patience.

Benefits

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Pay

This role is anticipated to be eligible to participate in an annual bonus plan. The hourly rate of pay is expected to be $17.75 - $19 USD /hour, depending on relevant factors, including experience and geographic location.

Schedule

This role is anticipated to be eligible for remote work. The internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.