Customer Service Associate Representative - Accredo - Hybrid

About the role

Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Responsibilities

• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.
• Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.
• While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions.
• Affixing patients with prescription refills, scheduling shipments and addressing billing questions.

Requirements

• A High School Diploma / GED is required.
• One plus year of relevant call center experience is preferred.
• One plus year previous medical insurance or pharmacy experience is preferred.
• General PC knowledge including Microsoft Office and outlook is required.
• Excellent communication skills (verbal and written) are required.
• Empathetic and genuine customer service skills are required.
• Candidates must live on the island of Oahu.
• This is a hybrid role and requires the ability to work in person.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Pay

The anticipated hourly rate for this role is 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

Schedule

This role is anticipated to be eligible to participate in an annual bonus plan.

Benefits

We offer a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualifications

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.