Jobs · OTHR · Texas

Customer Service Associate - Nights/Weekends

Raising Cane's Chicken Fingers · Midland, TX · 1 mo ago
On-siteOTHR$12.5/hrFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections with real content. We need to parse the posting. Key info: - Starting hiring pay at: $12.50 (Pay) - As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. (Responsibilities) - We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. (Schedule? maybe schedule info) - Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. (Qualifications? maybe Requirements) - We offer competitive pay and benefits for all positions. Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! (Pay increase info) - If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! (maybe About the role) - Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and EnthusiasticHard working and attentive Responsible and dependableAuthentic and genuineTakes pride in doing a good job (Skills/Qualities) - Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program Additional $1 per hour after 10pm*** Must satisfy hours requirement per year** Locations may vary (Benefits) - ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask (Responsibilities/Requirements) - ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane’s culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane’s appreciates & values individuality. EOE (Requirements) We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EOE line is boilerplate; we should drop it. Also "Raising Cane’s appreciates & values individuality." maybe keep? It's part of culture but not essential? Might be considered boilerplate? It's not EEO but still maybe keep as part of culture. Safer to keep as part of Requirements? Might be okay. We must not repeat job title as heading. No Job ID. We need to decide sections: - About the role: could combine introductory paragraphs about role impact, main priority, fun place to work, growth, community impact. That's substantive. - Responsibilities: list of duties: taking orders in drive-thru, assembling orders, delivering food, cleaning dining room, talking to customers, etc. Also essential functions list (lift, etc.) could be responsibilities. - Requirements: age 16+, provide quick friendly service, work as team, work under pressure, align with culture, take initiative, comply with policies. Also maybe "no experience required" is a qualification. - Qualifications/Skills: qualities: team player, excellent communicator, happy, courteous, enthusiastic, hard working, attentive, responsible, dependable, authentic, genuine, takes pride in doing a good job. Also "excellent verbal and written communication" appears in essential functions. - Benefits: list as given. - Pay: starting hiring pay $12.50, plus potential extra $1.50 per hour after first year via training, certifications, performance evaluations. Also additional $1 per hour after 10pm (maybe part of benefits/perks). But pay section should include base pay and potential increases. - Schedule: hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Also flexible scheduling mentioned in perks. So schedule section: "We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between." Also "Flexible Scheduling" under perks. We must not create sections with filler like "commensurate with experience". We have actual content. We must use

for section headings. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to decide what is a list vs prose. For responsibilities we can list bullet points. For requirements bullet list. For skills bullet list. For benefits bullet list. For pay maybe prose (since just numbers). For schedule maybe prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details: starting pay $12.50, extra up to $1.50 per hour after first year via training, certifications, performance evaluations. Also additional $1 per hour after 10pm (maybe part of perks but it's pay-related). Also mention "Paid training for every new Customer Service Associate". Also "Within your first year ... you can earn up to an extra $1.50 per hour". Also "We offer competitive pay and benefits". Also "Starting hiring pay at: $12.50". Also "Additional $1 per hour after 10pm*** Must satisfy hours requirement per year**". Also "Locations may vary". Also "Perkspot Employee Discount Program". Also "Paid Time Off*". Also "Closed for all major holidays**". Also "Early closure for company events". Also "Casual Work Attire". Also "Flexible Scheduling". Also "OnePass Gym Membership Program". Also "401(k) With Safe Harbor Employer Match (age 21 & older)". Also "Access to financial advisors for budget and retirement planning". Also "Crewmember Assistance Program". Also "Education assistance". Also "Pet Insurance". Also "Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection". Also "Perks & Rewards for hourly Crew:" list. We need to ensure we don't duplicate. We'll combine benefits and perks into one Benefits section with bullet points. We need to avoid boilerplate: "EOE" line, maybe also "Raising Cane’s appreciates & values individuality." is not boilerplate but could be kept as part of Requirements or Culture. We'll keep it as a bullet under Requirements maybe. We must not include "Essential Functions of the Position" heading; we can incorporate those details into Responsibilities or Requirements as appropriate. We must not include "ADDITIONAL REQUIREMENTS:" heading; we can incorporate into Requirements. We must not include "Qualities of awesome Canes Customer Service Associate:" heading; we can incorporate into Skills. We must not include "Benefits available for hourly Crew:" heading; we incorporate into Benefits. We must not include "Perks & Rewards for hourly Crew:" heading; we incorporate into Benefits. We must not include "ESSENTIAL FUNCTIONS OF THE POSITION:" heading; we incorporate into Responsibilities. We must not include "Starting hiring pay at:" as heading; we incorporate into Pay. We must not include "We are hiring immediately for all shifts:" as heading; incorporate into Schedule. Now produce HTML. Structure:

    About the role

    ... prose ...

    Responsibilities

    • Taking orders in the drive-thru
    • Assembling orders
    • Delivering food to customers
    • Cleaning the dining room
    • Talking to customers
    • Lift and carry, push or pull heavy objects up to 50 pounds
    • Kneel, bend, twist or stoop
    • Ascend or descend stairs
    • Reach and grasp objects (including above head and below waistline)
    • Excellent verbal and written communication
    • Ability to show up to scheduled shifts on time
    • Cleaning tables, floors and other areas of the Restaurant
    • Taking orders from Customers and processing payments efficiently
    • Follow proper safety procedures when handling and/or preparing food
    • Ability to multitask
    But note some responsibilities overlap with earlier list; we should avoid duplication. The earlier list: taking orders in drive-thru, assembling orders, delivering food, cleaning dining room, talking to customers. The essential functions list includes cleaning tables, floors, etc., taking orders and processing payments, safety procedures, multitask, etc. We'll combine unique items. We need to preserve all substantive information; we should not omit any duty. So include both sets but avoid exact duplicates. Let's list: - Taking orders in the drive-thru - Assembling orders - Delivering food to customers - Cleaning the dining room - Talking to customers - Lift and carry, push or pull heavy objects up to 50 pounds - Kneel, bend, twist or stoop - Ascend or descend stairs - Reach and grasp objects (including above head and below waistline) - Excellent verbal and written communication - Ability to show up to scheduled shifts on time - Cleaning tables, floors and other areas of the Restaurant - Taking orders from Customers and processing payments efficiently - Follow proper safety procedures when handling and/or preparing food - Ability to multitask Note "Cleaning the dining room" vs "Cleaning tables, floors and other areas of the Restaurant" - both are similar but we can keep both as they are slightly different; but to avoid duplication we could merge: "Cleaning the dining room, tables, floors and other areas". However we must not summarize away detail; merging might be considered summarizing but still preserving detail. Safer to keep both as separate bullets? Might be considered duplication but not exact same phrase. I'd keep both. Now Requirements section:

    Requirements

    • Must be 16 years of

Similar jobs