Customer Service Associate - Nights/Weekends
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide what is a list vs prose. For responsibilities we can list bullet points. For requirements bullet list. For skills bullet list. For benefits bullet list. For pay maybe prose (since just numbers). For schedule maybe prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details: starting pay $12.50, extra up to $1.50 per hour after first year via training, certifications, performance evaluations. Also additional $1 per hour after 10pm (maybe part of perks but it's pay-related). Also mention "Paid training for every new Customer Service Associate". Also "Within your first year ... you can earn up to an extra $1.50 per hour". Also "We offer competitive pay and benefits". Also "Starting hiring pay at: $12.50". Also "Additional $1 per hour after 10pm*** Must satisfy hours requirement per year**". Also "Locations may vary". Also "Perkspot Employee Discount Program". Also "Paid Time Off*". Also "Closed for all major holidays**". Also "Early closure for company events". Also "Casual Work Attire". Also "Flexible Scheduling". Also "OnePass Gym Membership Program". Also "401(k) With Safe Harbor Employer Match (age 21 & older)". Also "Access to financial advisors for budget and retirement planning". Also "Crewmember Assistance Program". Also "Education assistance". Also "Pet Insurance". Also "Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection". Also "Perks & Rewards for hourly Crew:" list.
We need to ensure we don't duplicate. We'll combine benefits and perks into one Benefits section with bullet points.
We need to avoid boilerplate: "EOE" line, maybe also "Raising Cane’s appreciates & values individuality." is not boilerplate but could be kept as part of Requirements or Culture. We'll keep it as a bullet under Requirements maybe.
We must not include "Essential Functions of the Position" heading; we can incorporate those details into Responsibilities or Requirements as appropriate.
We must not include "ADDITIONAL REQUIREMENTS:" heading; we can incorporate into Requirements.
We must not include "Qualities of awesome Canes Customer Service Associate:" heading; we can incorporate into Skills.
We must not include "Benefits available for hourly Crew:" heading; we incorporate into Benefits.
We must not include "Perks & Rewards for hourly Crew:" heading; we incorporate into Benefits.
We must not include "ESSENTIAL FUNCTIONS OF THE POSITION:" heading; we incorporate into Responsibilities.
We must not include "Starting hiring pay at:" as heading; we incorporate into Pay.
We must not include "We are hiring immediately for all shifts:" as heading; incorporate into Schedule.
Now produce HTML.
Structure:
About the role
... prose ...
Responsibilities
- Taking orders in the drive-thru
- Assembling orders
- Delivering food to customers
- Cleaning the dining room
- Talking to customers
- Lift and carry, push or pull heavy objects up to 50 pounds
- Kneel, bend, twist or stoop
- Ascend or descend stairs
- Reach and grasp objects (including above head and below waistline)
- Excellent verbal and written communication
- Ability to show up to scheduled shifts on time
- Cleaning tables, floors and other areas of the Restaurant
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
- Ability to multitask
But note some responsibilities overlap with earlier list; we should avoid duplication. The earlier list: taking orders in drive-thru, assembling orders, delivering food, cleaning dining room, talking to customers. The essential functions list includes cleaning tables, floors, etc., taking orders and processing payments, safety procedures, multitask, etc. We'll combine unique items.
We need to preserve all substantive information; we should not omit any duty. So include both sets but avoid exact duplicates. Let's list:
- Taking orders in the drive-thru
- Assembling orders
- Delivering food to customers
- Cleaning the dining room
- Talking to customers
- Lift and carry, push or pull heavy objects up to 50 pounds
- Kneel, bend, twist or stoop
- Ascend or descend stairs
- Reach and grasp objects (including above head and below waistline)
- Excellent verbal and written communication
- Ability to show up to scheduled shifts on time
- Cleaning tables, floors and other areas of the Restaurant
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
- Ability to multitask
Note "Cleaning the dining room" vs "Cleaning tables, floors and other areas of the Restaurant" - both are similar but we can keep both as they are slightly different; but to avoid duplication we could merge: "Cleaning the dining room, tables, floors and other areas". However we must not summarize away detail; merging might be considered summarizing but still preserving detail. Safer to keep both as separate bullets? Might be considered duplication but not exact same phrase. I'd keep both.
Now Requirements section:
Requirements
- Must be 16 years of
for prose. We need to decide what is a list vs prose. For responsibilities we can list bullet points. For requirements bullet list. For skills bullet list. For benefits bullet list. For pay maybe prose (since just numbers). For schedule maybe prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details: starting pay $12.50, extra up to $1.50 per hour after first year via training, certifications, performance evaluations. Also additional $1 per hour after 10pm (maybe part of perks but it's pay-related). Also mention "Paid training for every new Customer Service Associate". Also "Within your first year ... you can earn up to an extra $1.50 per hour". Also "We offer competitive pay and benefits". Also "Starting hiring pay at: $12.50". Also "Additional $1 per hour after 10pm*** Must satisfy hours requirement per year**". Also "Locations may vary". Also "Perkspot Employee Discount Program". Also "Paid Time Off*". Also "Closed for all major holidays**". Also "Early closure for company events". Also "Casual Work Attire". Also "Flexible Scheduling". Also "OnePass Gym Membership Program". Also "401(k) With Safe Harbor Employer Match (age 21 & older)". Also "Access to financial advisors for budget and retirement planning". Also "Crewmember Assistance Program". Also "Education assistance". Also "Pet Insurance". Also "Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection". Also "Perks & Rewards for hourly Crew:" list. We need to ensure we don't duplicate. We'll combine benefits and perks into one Benefits section with bullet points. We need to avoid boilerplate: "EOE" line, maybe also "Raising Cane’s appreciates & values individuality." is not boilerplate but could be kept as part of Requirements or Culture. We'll keep it as a bullet under Requirements maybe. We must not include "Essential Functions of the Position" heading; we can incorporate those details into Responsibilities or Requirements as appropriate. We must not include "ADDITIONAL REQUIREMENTS:" heading; we can incorporate into Requirements. We must not include "Qualities of awesome Canes Customer Service Associate:" heading; we can incorporate into Skills. We must not include "Benefits available for hourly Crew:" heading; we incorporate into Benefits. We must not include "Perks & Rewards for hourly Crew:" heading; we incorporate into Benefits. We must not include "ESSENTIAL FUNCTIONS OF THE POSITION:" heading; we incorporate into Responsibilities. We must not include "Starting hiring pay at:" as heading; we incorporate into Pay. We must not include "We are hiring immediately for all shifts:" as heading; incorporate into Schedule. Now produce HTML. Structure:
About the role
... prose ...
Responsibilities
- Taking orders in the drive-thru
- Assembling orders
- Delivering food to customers
- Cleaning the dining room
- Talking to customers
- Lift and carry, push or pull heavy objects up to 50 pounds
- Kneel, bend, twist or stoop
- Ascend or descend stairs
- Reach and grasp objects (including above head and below waistline)
- Excellent verbal and written communication
- Ability to show up to scheduled shifts on time
- Cleaning tables, floors and other areas of the Restaurant
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
- Ability to multitask
Requirements
- Must be 16 years of