Customer Service Associate III - SBO
MaineHealth · Scarborough, ME · 1 wk ago
On-siteCustomer ServiceOther
About the role
The Customer Service Associate III – SBO role is the third level of a five-level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails.
Responsibilities
- Answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers
- Processing payments using online module or payment device
- Ensuring payments are correctly applied to accounts
- Assisting with researching and responding to patient correspondence and voicemails
- Possess a solid understanding of common medical billing practices and learn more intermediate self-pay functions such as more in-depth work queue management and special projects
Requirements
- Two years of related experience in a healthcare field or two years of previous call center experience required
- Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role
Skills
- Proficient Typing/keyboarding skills
- Microsoft Office skills
Benefits
- Paid parental leave
- A flexible work policy
- Student loan assistance
- Training and education
- Well-being resources for you and your family
Pay
N/A
Schedule
N/A