Customer Service Associate II Part-Time, Woodlake Market

Specific Responsibilities

• Greet customers with a polished, friendly demeanor
• Provide personalized service, including product recommendations and assistance with loyalty programs
• Handle customer inquiries and resolve minor concerns with grace and professionalism
• Accurately scan and ring up purchases using the POS system
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
• Process returns, exchanges, and refunds in accordance with store policies
• Handle gift cards sales and special orders
• Absorb high-value items and specialty products
• Absorb high-value items and specialty products
• Absist with phone calls, paging, and intercom announcements
• Maintain a clean, organized, well stocked, and welcoming checkout area
• Absist with bagging and offer carry-out service when appropriate
• Communicate effectively with front-end and other department teams
• Support other areas during peak times or special events
• Participate in ongoing training to stay informed about new products and promotions
• Follow all cash handling procedures and store policies
• Monitor for potential loss prevention issues and report concerns
• Absorb accurate pricing and promotional application

Skills/Requirements

• Previous retail or customer service experience required
• Strong communication and interpersonal skills
• Ability to remain calm and courteous in a fast-paced, detail-oriented environment
• Familiarity with POS systems and handling cash/card transactions
• Basic computer software skills (e.g., Excell, Word, Outlook)
• Passion for food, hospitality, and creating memorable customer experiences
• Ability to lift up to 50lbs and stand for long periods of time
• Flexible availability, including nights, weekends, and holidays

About the Role

This is a casual part-time position working both weekdays and weekends. Shifts vary between 5:30 am and 8:30 pm.

Pay

The hourly range for this position is $15.90-$23.80. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Benefits

Kohler offers day 1 benefits, including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Kohler Co.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

Equal Opportunity Employer

Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.